Refund and Access Policy

Effective: 22 August 2026

Payment verification

Course access is issued after payment is confirmed. An uploaded screenshot alone does not prove a successful transfer. If the amount, account or transaction information cannot be verified, we may request additional information.

Duplicate or incorrect payments

If you accidentally make a duplicate payment or send an incorrect amount, contact support promptly with the transaction reference and screenshot so the payment can be reviewed.

Technical access issue

If a verified student cannot access purchased course content for seven consecutive days because of a technical issue controlled by GrowDigital.pk, the student may request technical resolution or a refund review.

Digital content

Because course content and digital resources can be accessed or downloaded after activation, change-of-mind refund requests may not be eligible after access has been delivered. This does not limit any rights that cannot legally be excluded.

How to request a review

Email support@growdigital.pk with your name, enrollment phone number, payment reference, payment date and a short explanation. Reviews are handled individually.